Privacy Policy for Navigating Seasons Counselling Services

Effective Date: 01 September 2024

This Privacy Policy outlines how Navigating Seasons Counselling Services (referred to as "I," "my," or "us") collect, use, disclose, and safeguard your personal information when you use our online counselling services. By accessing and using my services, you consent to the practices described in this policy.

1. Information I Collect

I may collect the following types of personal information:

• Personal and contact information, such as your name, email address, and phone number.

• Information you provide through Microsoft Forms for intake assessments and initial contact, including GP (General Practitioner) information and emergency contact details.

• Data collected by Google Sites for website hosting and management. Refer to Google's Privacy Policy for more details.

• Information shared on the Counselling Directory and BACP websites, where I am registered. Refer to their respective privacy policies (Counselling Directory Privacy Policy, BACP Privacy Policy) for more details.

• Information exchanged through Microsoft Exchange for email communication.

• Data stored on Apple devices for contact numbers and emails. Please review Apple's Privacy Policy (Apple Privacy Policy) for more information.

• Please also refer to the privacy policy of the Counselling website where I am registered for more information: Counselling Privacy Policy.

2. How I Use Your Information

I use your personal information for the following purposes:

• To provide counselling services, including intake assessments and initial contact through Microsoft Forms.

• To maintain and improve our website hosted on Google Sites.

• To comply with registration and regulatory requirements on the Counselling Directory and BACP websites.

• To communicate with you via email using Microsoft Exchange.

• To contact you using the Apple device for sending text messages, emails, making phone calls, and scheduling appointments.

3. Disclosure of Your Information

I may share your personal information with third parties only as necessary to provide my counselling services and in compliance with the law. I do not sell, rent, or trade your information to third parties.

4. Data Security

I take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that no method of transmission over the internet is entirely secure.

5. Your Choices

You have the right to access, correct, or delete your personal information held by me. Please contact me using the information provided below.

6. Contact Me

If you have any questions or concerns regarding this Privacy Policy or our data protection practices, please contact me at:

info@navigatingseasons.com

7. ICO Registration Details

I am registered with the Information Commissioner's Office (ICO). Here are my ICO registration details:

• Registration Reference: ZB599733

• Date Registered: 27 September 2023

• Registration Expires: 26 September 2024

• Payment Tier: Tier 1

• Data Controller: Miss Frances Palmer-Thompson

Other Names: Navigating Seasons Counselling Services

Please note that my registration details with the ICO are subject to change or renewal as necessary.