Navigating Seasons
Stability Through All Seasons.
UK wide online and telephone counselling. BACP accredited counsellor.Frances Palmer-Thompson FdA MBACP (Accred)
About Me
Welcome to My Warm, Nurturing Space
I’m Fran, a BACP-accredited integrative counsellor offering online counselling across the UK, including areas such as Birmingham, Manchester, Leeds, Cardiff and London for adults and young people (16+). I specialise in anxiety therapy, depression, disability support, chronic health conditions, self-esteem issues, identity struggles, and life transitions.Therapy can help if you are coping with a new diagnosis, sight loss, burnout, or the feeling of being unseen or excluded. My approach is trauma-informed, focusing on how past experiences shape your present and providing a safe, supportive space to reflect and grow.As someone living with sight loss, I bring both professional expertise and lived experience. This means you can expect compassionate, down-to-earth counselling where you feel understood without needing to explain everything.Working together, we will explore your thoughts and feelings so you can make sense of your experiences, build confidence, and feel more grounded and connected. You do not need to have all the answers before starting counselling. What matters is you can begin your journey at your own pace.If you are searching for accessible online or telephone therapy in the UK that is inclusive, supportive, culturally affirming and focused on your needs, get in touch today. I am here to listen and help you move forward.
How I can help
At Navigating Seasons I'm committed to support your emotional well-being through life's diverse challenges.As an experienced counsellor, I specialise in helping you navigate through various seasons of life, allowing you to gain understanding, and strategies to foster personal growth and resilience.Support is available through secure online and telephone sessions.
Addiction and Substance Misuse
Support with overcoming addictive behaviours and developing healthy lifestyles.Anger Management
Assistance with understanding and managing anger in healthy ways.Anxiety
Assistance with anxiety disorders.Chronic Health Conditions and Impairments
Specialised counselling dealing with chronic health conditions or impairments, focusing on emotional coping, adjustment, self-management, and empowerment.Depression
Support with experiencing and managing depression.Grief and Loss
Providing guidance and support when dealing with grief and loss.Life Transitions
Help with navigating life transitions and adjusting to changes effectively.LGBTQIA+ Affirmative Support
Support for those exploring gender, sexuality, or identity, offered from the perspective of a respectful and affirming ally.Neurodiversity
Support tailored for neurodivergent clients, including those with autism or ADHD, with a focus on understanding, acceptance, and empowerment.Relationship Issues
Supporting navigating relationship challenges.Self-Esteem and Self-Confidence
Support in building positive self-image and developing self-confidence.Stress Management
Help with effectively managing stress.Trauma and PTSD
Assistance with healing from traumatic experiences and managing related symptoms
How I work
I incorporative aspects of the following modalities tailored to specific concerns into my integrative model:
Cognitive Behavioural Therapy (CBT).
A goal-oriented therapy focused on changing negative thought patterns and behaviours.
Gestalt Therapy.
Focusing on the present moment and self-awareness to promote personal growth.
Person-Centred Therapy.
Fostering self-discovery and personal growth through empathetic and non-directive counselling.
Psychodynamic Therapy.
Exploring unconscious conflicts and early life experiences to understand present emotions.
Transactional Analysis
Examining social transactions to understand and improve interpersonal relationships.
I offer brief, focused work for specific concerns and longer term therapy for those seeking sustained reflection and personal growth, either online or by telephone.
Services and Fees
All sessions are delivered online via Microsoft Teams or phone.
Concessions are available on request for students and those on a low income.Below is a breakdown of the services available:20 Minute Discovery Call - Free.
This call is an opportunity for you to determine whether counselling feels right for you and whether you’d like to work together. We’ll discuss your needs and expectations, and I’ll provide an overview of how the counselling process works. It’s a relaxed space to ask questions and decide if you’d like to move forward with sessions.Initial Assessment Consultation - £35.
The initial assessment helps us explore your needs and goals as we begin working together. We’ll discuss what brings you to counselling and what you hope to gain. The timing of the session is mutually agreed. If you need to cancel for any reason, please review the Cancellation Policy below.Individual Counselling Session - £45 per session.
Regular sessions are held on an agreed day and time each week. During these sessions, we’ll work together to explore your experiences, challenges, and goals. If you need to cancel for any reason, please review the Cancellation Policy below.Availability
I currently offer counselling appointments during the following times:
• Weekday evenings: 6:00 pm – 10:00 pm
• Saturday: 10:00 am – 2:00 pm
Morning appointments (9:00 am – 10:00 am) may be available on request.
All sessions are by appointment only.
Cancellation Policy
If you need to cancel or reschedule your appointment, please notify me at least 24 hours in advance. This allows me to offer the appointment slot to another client who may need it. Cancellations made within 24 hours or missed appointments (DNA) will be charged the full session fee.I understand that emergencies and unforeseen circumstances can arise, and I’ll always consider these on a case-by-case basis. Thank you for your understanding and cooperation. If you have any questions or need further clarification, please feel free to contact me.
Please note: an initial assessment needs to be conducted before the first individual counselling session.
Qualifications and Experience
Foundation Degree in Integrative Counselling.
Accredited Sight Loss Counsellor.
Level 4 Certificate in Rehabilitation Studies (Visual Impairment).
NCFE Levels 2 and 3 in Counselling Skills.
This experience supports my work with clients in online and telephone counselling settings
Privacy Policy
Reviewed annually to ensure accuracy and compliance.
Navigating Seasons – Frances Palmer-Thompson (BACP Accredited Counsellor)This policy explains how I collect, use, store, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.1. Who I amI am Frances Palmer-Thompson, BACP Accredited Counsellor, trading as Navigating Seasons. I provide online and telephone counselling services for adults and young people (16+) across the UK.Email: [email protected]Based in Oldbury, West Midlands, UK.2. Information I collectI may collect and store the following information:* Your name and contact details (email address, phone number)
* Emergency contact information
* Brief background details relevant to therapy
* Notes taken during sessions
* Emails or messages you send regarding appointments or queriesI only collect the information needed to provide safe and effective counselling.3. How I use your informationYour personal information is used solely for:* Arranging and providing counselling sessions
* Record keeping and ethical practice
* Contacting you about appointments or relevant updatesI will never share your information with third parties for marketing purposes.4. Confidentiality and data sharingAll sessions and records are confidential. Information may only be shared if:* You give explicit consent to share information with another professional (for example, your GP)
* There is a legal or ethical requirement to disclose information, such as risk of harm to yourself or others, safeguarding concerns, or a court order.5. How your information is storedAll information is stored electronically and securely on password-protected devices. Data is encrypted where possible and only accessible by Frances Palmer-Thompson. No paper notes are kept. Information is retained for up to seven years after the final session, in line with professional and legal requirements, and then permanently deleted.6. Your rightsUnder UK GDPR, you have the right to:* Access a copy of the information I hold about you
* Request correction of inaccurate information
* Request erasure of your data in certain circumstances
* Withdraw consent for data processing where applicableRequests can be made in writing to the email address above.7. Website and cookiesMy website may use cookies to help improve your experience and monitor traffic. You can disable cookies in your browser settings at any time.8. Updates to this policyThis policy may be reviewed and updated periodically. The latest version will always be available on my website.In summaryYour information is kept confidential, securely stored, and used only for the purpose of providing counselling in line with professional and legal requirements.
Contact Fran
Frequently Asked QuestionsWhat types of sessions do you offer?
I offer online and telephone counselling sessions for adults and young people aged 16 and over across the UK.How long are sessions?
Each counselling session lasts 50 minutes.Do you offer a discovery call?
Yes. A free 20-minute discovery call (optional) is available to discuss your needs and answer any questions before committing to counselling.Is an Initial assessment required?
Yes. An initial assessment is required before starting any ongoing counselling sessions.How many sessions will I need?
Everyone’s needs are different, but I usually suggest starting with six sessions. This allows time to explore what has brought you to counselling and begin working toward your goals. After six sessions, we can review your progress together and decide whether continuing would feel helpful for you.Are sessions confidential?
Yes. All sessions are confidential in line with professional and ethical standards.How do I book a session?
If you have any questions or would like to schedule a session, please don't hesitate to reach out.
I'm looking forward to connecting with you. Contact me to arrange an online or telephone session.📞 Call me
💬 Send me an SMS
📧 [email protected]
Visit Navigating Seasons on Google Business ProfileOr fill out the contact form on this page.
Thank you
Thank you for considering Navigating Seasons. I aim to get in touch within two working days.Fran